SunTrust is now Truist.

800 Phone Numbers

How to contact SunTrust Bank. Below is a list of toll free numbers for help and customer support.

Customer Service

(check balance) 1-800-786-8787 (1-800-SUNTRUST)

  • Thank you for calling SunTrust.
  • Para la prensa española nueve.
  • Please enter your account number or card number, if you don’t have it, press 1.
    • If you’re a SunTrust client, press 1.
      • For checking, savings, money market, or debit card, press 1.
        • If this is to report a fraudulent activity, press 1.
        • Otherwise press 2.
          • If this is a personal account, press 1.
          • If this is a business account, press 2.
      • Credit Card, press 2.
        • If this is about a personal card, press 1.
        • If this is about a business card, press 2.
        • If this is about a corporate card, press 3.
      • Loan or line of credit, press 3.
        • If this is about a personal loan, press 1.
        • If this is about a business loan, press 2.
      • Mortgage, press 4.
        • For information in English, press 1.
          • For information about your current loan, press 1.
          • To make a payment, press 2.
          • For pay off statement, press 3,
          • For information about a new purchase or refinance, press 4.
      • Certificate of deposit or Individual retirement account, press 5.
      • Online banking or mobile banking, press 6.
      • To open a new account, ask about rates, or check status of an application, press 7.
      • None of these, press 8.
      • To repeat these options, press Star.
    • Otherwise Press 2.


General Account Questions


  • Thank you for calling SunTrust
  • if you’re having trouble accessing your online account, please say reset my password, or unlock my account, or something else.


Banking Solutions


  • For quality assurance, your call will be recorded…live person answers


New Cards

1-800- SUNTRUST (800-786-8787)

SunTrust Mortgage Customer Service Department


  • Welcome to SunTrust Morgage
  • if you’re calling regarding year end tax information press the * key,
  • for current loan details including year end tax information 1,
  • to make a payment 2
  • for a new purchase or to refinance 3
  • for pay off 4
  • to dial an extension 5
  • for customer service 0
  • to repeat this menu # sign.


Other Numbers

Online Banking, PC Banking, Bill Pay, and Mobile Banking: 800-382-3232

TDD (Telephone Device for the Deaf): 800-854-8965

Lost or Stolen Card: 800-786-8787

Directory Assistance: 800-786-8787

International Toll Free: 800-7887-2835

New or Existing Mortgages: 800-634-7928

Loss Mitigation, Bankruptcy Filings, Real-Estate Owned (REO) and Short Sale Inquiries: 800-443-1032

Credit Bureau Disputes: 877-596-5407