XCel Energy Phone Number

800 Number for XCel Energy

How to call XCel Energy: use this toll free number speak to a real customer service agent. When you call, you will be asked the questions below.

Customer Service

1-800-895-4999(24/hrs)

  • Welcome to Excel Energy.
  • To report an electric outage, press one,
    • To report an electric outage at your address on file, press one.
    • To report a street light outage, sparking wire or other emergency, two.
    • If you’re not calling to report an outage or emergency, three.
  • A gas leak, two.
    • Welcome to Excel Energy.
    • To report an electric outage or a gas leak, press one.
    • To pay your bill or ask a question about your bill, two.
    • To start or stop service, three.
    • To ask a different question or to speak to a customer service representative, four.
    • For information about gas rates, press one.
    • For other billing questions or to pay your bill, two.
      • We couldn’t match the number you’re calling from to your account. To use our automated system which is often faster than speaking with a representative, we need you to enter your account number or call us from a phone number registered to your account. We require this to prevent unauthorized persons from gaining access to your billing and payment information. If you often call us from a phone other than those listed on your account, our representatives can provide your account number for future use.
      • To access your account using your Excel Energy account number now, press one. If you do not know the account number, two.
    • To return to the previous menu, nine.
    • To hear information about call Before You Dig services, three.
    • If you’re not calling to report an outage or emergency, four.

Emergency & Power Outage

1-800-895-1999

Outdoor Lighting Outages

1-800-960-6235

www.xcelenergy.com/Contact_Us