Western Union Phone Number

800 Number for Western Union

How to call Western Union: use the toll free numbers below to contact customer service. Speak to a live person for help with orders. When you call, you will be asked the questions below.

Western Union US Customer Service, Find an Agent


  • Welcome to Western Union
  • to begin, are you calling to check status of money sent or to make a change to a money transfer? Please say Yes, No or Main menu.
  • Main menu
  • Okay tell me which one you are calling about: Send money, check fees and exchange rates or find an agent location, if none of these apply say more options.
  • More options.
  • Alright your other options are Gold or prepaid card, looking for money or issue with a previous transaction. You can also say more options or operator.
  • More options
  • Other assistance we can provide if consumer fraud prevention, money order or telegrams, you can also say operator or main menu.
  • Send money
  • Please hold for assistance, for quality services this call may be recorded or monitored.

Western Union Money Order


  • Thank you for calling the Western Union money order customer service
  • for English press 1
  • Again to check the status of a money order, tracer or refund request press 1
  • to request a refund or photocopy of a money order press 2
  • to cash a money order press 3
  • for information on lost stolen or altered money orders press 4.
  • To repeat this menu press 9.

Other Numbers

Quick Collect Customer Care: 1-800-238-5772

Western Union Gold Card Phone Support Provider: 1-888-628-8862

Western Union PrePaid: 1-877-256-6918