800 Numbers
How to call Fios: use the toll free number below to contact customer service for support. When you call, you will be asked the questions below.
New Service
Customer Service
1-800-258-3411
- Thank you for calling Verizon
- If you are interested in setting up new FiOS TV, internet or phone home services, please press 1.
- Thank you for calling … In order for us to better assist you, please enter the zip code of the location which you wish to set up service.
- XXXXXX
- If you are a current customer calling about an installation appointment or have any other question, please press one now.
- This call may be monitored and recorded for quality assurance purposes.
- Thanks for calling about Verizon. This is XXXXX, what zip code are we looking for a service in? (real person)
- If you would like to place an order, please press two.
- If you are a business looking to set up new FiOS TV, internet or landline phone services please press two.
- If you are calling for billing, technical support or have an installation question, please press three.
- To move your current FiOS services to a new address or to renew your current FiOS contract, please press four.
- If you are calling to set up new Verizon wireless service, please press five.
- For other enquiries, please press six.