Customer Service
To call Texas-New Mexico Power, use the toll free number above to speak with customer support. Get help with account questions, outages, bill pay etc.
Phone Menu Transcription
When you call, you will be asked the questions below.
- Thank you for calling Texas-New Mexico Power. Your call maybe monitored for quality control purposes.
- Outage: If your power is out press 1
- Line down: To report an equipment hazard press 2
- For customer service and all other topics press 3
- If you are an agent for an REP only press 1
- Bill: If you are calling about your bill or meter reading press 2
- To discuss your bill or meter reading please contact your retail provider. Sorry, but we are unable to discuss meter readings
- Moving: if you are calling to arrange to move into our out of a home or business press 3
- If you are shopping for a new retail electric provider to be your billing company press 4
- For all other topics press 6
- Thank you. Please hold and your call will be answered in the order in which it was received