How to Call T-Mobile
This page contains a list of toll free numbers for various forms of T-Mobile customer service. The information below each number is a transcript of the phone menu. So it tells you what to expect before you call.
How to Get a Real Person
To speak a human dial 1-800-937-8997 and then press 0 twice.
Customer Specialist
1-800-866-2453 (1-800-T-MOBILE) (24/7)
- Thank you for calling the T-mobile sales and information line, for English press one.
- If you are an existing customer and would like to speak to costumer care to replace your existing handset or for billing and account information, press one.
- T-mobile 4G, now back and more dependable
- To get started please enter or say your mobile number, area code first, or say I don’t have one.
- To become a new T mobile customer or to add a new line of service to your new T mobile account, press two,
- for all questions regarding moving your number to T mobile, press three.
- To activate a newly received T mobile phone, press four,
- to repeat these options press seven.
Tech Support
1-800-937-8997
Use this number for help with account questions, bill pay, or cell phone service.
- Please say or enter the 10 digit mobile number, area code first
- Or say I dont have one
- “I dont have one”
- OK, no problem, you can say:
- New service
- Order status
- Find a store
- Mobile internet
- T-mobile money
- Or start over if you have a T-Mobile number
Business Customers
1-888-537-4242
- Thank you for calling the T mobile sales and information line,
- for English press one
- If you are an existing customer and would like to speak to costumer care to replace your existing handset or for billing and account information, press one.
- For consumer sales press one
- for corporate sales or small business sales press two
- To track an existing order press one
- to speak to a sales representative, press two.
- To locate a company owned retail store near you press three.
- To repeat these options, press seven.
- To become a new T mobile customer or to add a new line of service to your T mobile account, press two,
- for all questions regarding moving your number to T mobile, press three.
- To activate a newly received T mobile phone, press four
- to repeat these options press seven.
Customer Service
1-877-453-1304
- T mobile 4G, now faster and more dependable [Foreign Language] To get started please enter or say your mobile number, area code first, or say I don’t have one.
- I don’t have one.
- I don’t have one.
- Okay, no problem, what can I help you with today, you can say new service or find a T mobile store, if you have a T mobile number, say start over.
source:www.t-mobile.com/contact-us
T-Mobile FAQs
Is T-Mobile 24/7?
Yes, T-Mobile is available around the clock at 1-800-866-2453.What is the T-Mobile billing number?
Dial 1-877-453-1304 to make a payment.What is 1-800-T-MOBILE for?
This special number is to become a new customer or get help with your account. You will need your account number when you call.Is there a number to call if I want to lock my T-Mobile phone?
Yes. If you need to lock your phone for some reason (lost, stolen, or your kid just wont give it back) dial 1-800-937-8997.