800 Numbers

How to call TJ Maxx: for customer service, dial the toll free number below. You can talk to a live person about payments, returns, and merchandise. When you call, you will be asked the questions below.

Customer Support

Monday to Friday 9 AM to 6 PM EST

    • Thank you for calling the TJ Maxx customer service department. To hear options in English, press 1.
    • Para escuchar opciónes en español, presión el dos.
    • If your call pertains to our stores, which includes gift card and Synchrony Bank Credit Card inquires, press 1.
      • Thank you for calling the TJ Max customer service department.
      • Our office is now closed. Your call is very important to us. Please continue holding to hear a list of our new self-help options.
      • You may also call back during our regular business hours, which are Monday through Friday, 9am to 6pm Eastern Time.
      • Did you know you can shop online at Tjmaxx.com?
        • Credit Card: Have a TJX credit card with us? Please press 1.
          • Did you know that the toll free number to contact Synchrony Bank who supports the TJX rewards credit card is shown on the back of your TJX rewards credit card?
          • There, you will also find a website to log into your account to make a payment or update account information.
          • Please contact Synchrony using the phone number on the back of your card, or visit www.tjxrewards.com for all credit card related inquiries.
          • Or, you may press 1 to get assistance now from a bank representative.
        • Merchandise: If you would like to inquire about tracking or locating merchandise, please press 2.
          • TJ Maxx is an off-price retailer whose goal is to provide our customers with outstanding values and quality merchandise.
          • Therefore, to keep our prices low, our costs down, and to deliver the most exciting products each week, we do not provide a service of tracking merchandise.
          • Press the 5 key if you would like to locate a store in your area.
        • TJ Maxx gift card: If you would like information on your TJ Maxx gift card, including checking a balance, please press 3.
          • Did you know that you can check a gift card balance online at TJMaxx.com and enter the card number and CSV code located on the back of the card?
          • Or you can also stop by any TJ Maxx store. They would be happy to assist you in providing the most current balance information on you TJ Maxx gift card.
          • If you would like to locate a store near you, please press the 5 key.
        • Locate a store near you: If you would like to locate a store near you, please press 5 to be connected to the store locator system.
          • Please hold while your call is being connected.
          • Hello, thank you for calling the TJ Maxx store locator.
          • OK, tell me the zip code for the area you would like to check. If you don’t know it, just tell me the city and state.
          • If your call pertains to an online shopping inquiry, please press 2.
            • Have a TJX Rewards credit card with us? Please press 1.
            • Place an order: If you are calling to place an order, please press 2.
              • Did you know that you can place an order from your laptop computer or mobile device? Please visit us at www.tjmaxx.com to view merchandise and for shopping online.
            • Status of an order: If you are calling to check on the status of an order, please press 3.
              • Did you know that you can check your order status by signing into your account on www.tjmaxx.com and view you current order status?
            • Return policy: If you are looking for information on our return policy, please press 4.
              • If you’re not satisfied with your online purchase, don’t hesitate to return it within 30 days of your order date, unless otherwise noted on the packing slip. We accept returns by mail, or in many cases, at our TJ Maxx stores with either your packing slip, which is your receipt, or your shipping confirmation email.
              • For additional information about return options and to see the returns policy, please visit is at www.tjmaxx.com and select ‘Easy Returns’.

Other Numbers

Rewards Credit Card: 1-800-952-6133

Rewards Platinum MasterCard:1-877-890-3150