Southwest 800 Numbers

Reservations & Information

1-800-435-9792 (1-800-I-FLY-SWA) (24/7)
How to call Southwest Airlines: use this toll free numbers below to contact customer service for reservations, flight status and more.

Phone Menu Transcription

  • Thank you for calling Southwest Airlines. Your call may be recorded and monitored for quality purposes. Lower prices may be available on
  • Federal law prohibits the carriage of certain hazardous materials in your checked or carry-on baggage and could result in a fine.
  • By continuing this call, you acknowledge that you understand the hazardous materials restrictions and penalties. For more information, please visit
  • If you have questions regarding your Rapid Rewards account, or if you are an A-List member, press 1.
    • If you are an A-List member and would like expedited service, press 1.
    • To look up Rapid Rewards account information using our automated system, press 2.
    • To speak with a representative regarding account information, press 3.
  • To make a new reservation, or pay for an existing reservation, press 2.
    • For travel within the U.S. and Puerto Rico, press 1.
    • For international travel, press 2.
  • To make changes to an existing reservation, press 3.
    • If you have your confirmation number and would like to use our automated service to hear your reservation information or to cancel your reservation, press 1.
    • For travel within the U.S. and Puerto Rico, press 2.
    • For international travel, press 3.
    • Reservations made on may be changed or cancelled on our website, or you can remain on the line. Lower prices for your new flight may be available on
  • If you are calling for flight information, press 4.
    • Hello, you’ve reached Southwest Airlines flight information.
    • What flight number are you calling about? It’s ok to say “I don’t know it.”
  • For all other calls, press 5.
    • If you have your confirmation number and would like to use our automated service to check unused travel funds, press 1.
    • For assistance with, press 2.
    • For policy information questions, press 3.
    • For calls pertaining to international travel, press 4.
  • If you would like to hear those choices again, press 9, or you may wait on the line for the next available representative.

How to Speak to a Real Person

Dial 1-800-435-9792 and say “speak to an agent” after the voice has completed the list of options. Next, you will be asked “you’d like to speak with a customer service representative, is that correct?” Say yes, and then wait on the line.

Customer Relations

hours: Mon-Fri, 7am-8pm CT

Phone Menu Transcription

  • Thank you for calling Southwest Airline customer relations Rapid Rewards
  • if you know your extension please press 3 now
  • for customer relations press 1
  • for Rapid Rewards please press 2.

Rapid Rewards Customer Service


Phone Menu Transcription

Automated Flight Information

1-888-SWA-TRIP (1-888-792-8747)

Phone Menu Transcription


Other Numbers

Reservations & Information – En Español: 1-800-VAMONOS (1-800-826-6667)

Baggage – General Questions: 1-800-I-FLY-SWA (1-800-435-9792)

Southwest Vacations: 1-800-243-8372

Articles Left at TSA Checkpoint: 1-888-269-9673 or

New Hotel Reservations: 1-800-733-1137

Teletypewriter (TTY): 1-800-533-1305

Existing Hotel Reservations: 1-800-545-4489

Public Relations & Media Relations: 214-792-4847

Jackpot Deal Packages: 1-877-308-4216

Group Reservations: 1-888-433-5368

Rewards Pre-travel assistance: 1-800-833-4861.

Rewards Assistance while traveling: 1-877-532-5678. International: 011-386-236-0040.

Cargo—Air Freight Service call: 1-800-533-1222