Reservations & Information
1-800-435-9792 (1-800-I-FLY-SWA) (24/7)
How to call Southwest Airlines: use this toll free numbers below to contact customer service for reservations, flight status and more.
Phone Menu Transcription
- Thank you for calling Southwest Airlines. Your call may be recorded and monitored for quality purposes. Lower prices may be available on Southwest.com
- Federal law prohibits the carriage of certain hazardous materials in your checked or carry-on baggage and could result in a fine.
- By continuing this call, you acknowledge that you understand the hazardous materials restrictions and penalties. For more information, please visit www.southwest.com.
- If you have questions regarding your Rapid Rewards account, or if you are an A-List member, press 1.
- If you are an A-List member and would like expedited service, press 1.
- To look up Rapid Rewards account information using our automated system, press 2.
- To speak with a representative regarding account information, press 3.
- To make a new reservation, or pay for an existing reservation, press 2.
- For travel within the U.S. and Puerto Rico, press 1.
- For international travel, press 2.
- To make changes to an existing reservation, press 3.
- If you have your confirmation number and would like to use our automated service to hear your reservation information or to cancel your reservation, press 1.
- For travel within the U.S. and Puerto Rico, press 2.
- For international travel, press 3.
- Reservations made on Southwest.com may be changed or cancelled on our website, or you can remain on the line. Lower prices for your new flight may be available on Southwest.com.
- If you are calling for flight information, press 4.
- Hello, you’ve reached Southwest Airlines flight information.
- What flight number are you calling about? It’s ok to say “I don’t know it.”
- For all other calls, press 5.
- If you have your confirmation number and would like to use our automated service to check unused travel funds, press 1.
- For assistance with Southwest.com, press 2.
- For policy information questions, press 3.
- For calls pertaining to international travel, press 4.
- If you would like to hear those choices again, press 9, or you may wait on the line for the next available representative.
How to Speak to a Real Person
Dial 1-800-435-9792 and say “speak to an agent” after the voice has completed the list of options. Next, you will be asked “you’d like to speak with a customer service representative, is that correct?” Say yes, and then wait on the line.
Customer Relations
214-932-0333
hours: Mon-Fri, 7am-8pm CT
Phone Menu Transcription
- Thank you for calling Southwest Airline customer relations Rapid Rewards
- if you know your extension please press 3 now
- for customer relations press 1
- for Rapid Rewards please press 2.
Rapid Rewards Customer Service
Phone Menu Transcription
Automated Flight Information
1-888-SWA-TRIP (1-888-792-8747)
Phone Menu Transcription
source: www.southwest.com/html/contact-us/l
Other Numbers
Reservations & Information – En Español: 1-800-VAMONOS (1-800-826-6667)
Baggage – General Questions: 1-800-I-FLY-SWA (1-800-435-9792)
Southwest Vacations: 1-800-243-8372
Articles Left at TSA Checkpoint: 1-888-269-9673 or tsa.gov
New Hotel Reservations: 1-800-733-1137
Teletypewriter (TTY): 1-800-533-1305
Existing Hotel Reservations: 1-800-545-4489
Public Relations & Media Relations: 214-792-4847
Jackpot Deal Packages: 1-877-308-4216
Group Reservations: 1-888-433-5368
Rewards Pre-travel assistance: 1-800-833-4861.
Rewards Assistance while traveling: 1-877-532-5678. International: 011-386-236-0040.
Cargo—Air Freight Service call: 1-800-533-1222
http://www.southwest.com/assets/pdfs/corporate-commitments/customer-service-commitment.pdf