Customer Service Numbers

How to call Sears: use the toll free numbers below for customer service questions. When you call, you will be asked the questions below.

Customer Support:


  • Thank you for choosing Sears.
  • Para información en español, oprima 8.
  • Appointment: To schedule a repair appointment, or for questions about an existing appointment, press 1.
    • If you are calling about a product covered by a warranty or protection agreement, press 1.
    • If your product is not covered by a warranty or protection agreement, press 2.
      • For refrigeration or cooking appliances, press 1.
      • Washers, dryers, or dishwashers, press 2.
      • Home electronics, press 3.
      • Lawn or garden products, press 4.
      • Fitness products, press 5.
      • Heating or air conditioning products, press 6.
      • For all other products, press 7.
  • Repairs: For concerns regarding your recent repair experience, press 2.
  • Orders: For or part order, press 3.
    • For new orders and product information, press 1.
      • For appliances, press 1.
      • For appliances, press 2.
      • Lawn and garden, press 3.
      • Parts, press 4.
      • For all other products, press 5.
    • For existing orders, press 2.
      • For part orders, press 1.
      • For all other inquiries, press 2.
  • Locations:For Sears locations and phone numbers, press 4.
    • What type of store are you looking for?
    • Say “retail store”, or press 1.
    • “Auto center”, or press 2.
    • “Outlet”, or press 3.
    • To purchase parts, say “parts center”, press 4.
    • To drop off an item for repair, say “repair dropoff location”, or press 5.
  • Feedback:To provide feedback on a store experience, or if you have an existing case, press 5.
  • Delivery:For questions about a Sears delivery, press 6.
    • You can also visit us online at to check or update your delivery order.
    • We care about what you think, and are always looking for ways to serve you better. Please, share you email address with our associate, and help us improve by providing feedback on three quick questions.
  • Credit card: For inquiries regarding your Sears credit card, press 7.
    • Thank you for calling Sears credit card services. This call may be monitored or recording for quality and training purposes.

Other Numbers 1-800-697-3277

Sears Services: 1-800-295-4809


Sears PartsDirect: call us at 1-800-252-1698
Monday – Friday: 6:30 AM – 10:30 PM Central Time
Saturday: 7:00 AM – 9:30 PM Central Time
Sunday: 7:30 AM – 9:30 PM Central Time


Sears Protection Agreements:

TROUBLESHOOTING: Call 1-800-4-MY-HOME for non-technical assistance on your product.

Master Protection Agreement: Call 1-800-4-MY-HOME

Repair Protection Agreement: Call 1-800-4-MY-HOME

Sears Purchase Protect: Call 1-800-573-1088

Service pros: 1-800-424-2047 6AM – 11PM CST Live Representative