Personal Accounts Toll Free Number
1-888-762-2265 (1-888-PNC-BANK )
Hours: Monday – Friday: 7am to 10pm ET; Saturday – Sunday: 8am to 5pm ET
Use this number to contact a support representative with account help, check verification, pay your bill, report a lost/stolen credit card, etc.
Automated System Transcript
Below is a written transcript of the phone menu. In other words, you will be asked the options below when you call. Save time by reviewing before you call.
- Welcome to PNC Voice Banking.
- We are currently experiencing increased call volumes due to COVID-19, and PNC recognizes that some of our customers may be negatively affected by impacts of this global outbreak. PNC is committed to helping our customers. If you are experiencing financial challenges as a result, please got to www.pnc.com\hardshipassistance, where you can apply for available options.
- If you are calling for information on temporary branch closures, or adjusted hours of operations, please search locations on pnc.com, or use the locate tool on your mobile app for the most recent updates.
- To get started, please say your User ID or enter it on the keypad. You can also say “I don’t have one.”
- Personal Accounts
To access your personal accounts, press 1.- To work with your checking, savings, CD or IRA accounts, press 1.
- For telephone transfers, press 2.
- For loan or line of credit accounts, press 3.
- For credit cards, press 4.
- Or, for tax information, press 5.
- Business
For business banking, press 2.- Welcome to PNC’s Business Banking Center.
- For automated account information, press 1.
- For help with online banking, cash flow insight, quicken, or pinnacle, press 2.
- For information on new products and new account openings, press 3.
- For remote deposit, treasury management, or merchant services, press 4.
- To speak with a business banking consultant on an existing account, press 0 at any time.
- Online
For online banking questions, press 3.- For assistance with your personal account, press 1.
- For assistance with your business account, press 2.
- Lost Debit / Credit Card
If you’re calling to report a lost or stolen card, press 4.- To report a problem on your loan account, press 1.
- To report a lost or stolen card, or to report a card transaction problem, press 2.
- To report a problem on your checking, savings, or certificate of deposit account, press 3.
- Rates
For rates, or to open a new account, or check the status of a loan application, press 5.- To apply for a loan, check the status of your loan application, or to open a deposit account, press 1.
- For loan and deposit rate information, press 2.
- Third Party
If you are a third party calling for a loan payoff, or a PNC customer calling for check verification, press 6.- To verify a customer’s check, press 1.
- To obtain a loan payoff, press 2.
- Hours
For branch hours and locations, or to reach other departments, press 7.- For branch locations and hours, press 1.
- This info is also available on our website at pnc.com
- For other departments, press 2.
- Real Person
Or, to speak to a consultant, press 0.
Tech Support for Online Banking
- Thank you for calling PNC online, mobile and text banking support.
- For assistance with your personal account, press 1.
- For assistance with your business account, press 2.
source: https://www.pnc.com/en/customer-service.html
FAQs
Does PNC Have 24/7 Customer Service?
No, PNC customer service for personal banking closes at 9PM EST Monday through Friday, and on 5PM EST on weekends.
How Do I Speak to a Real Person at PNC?
To speak a with a human representative, dial 1-888-762-2265 and press 0.
Why is PNC calling me?
PNC has warned against scammers calling customers about unauthorized account activity, or to set up credit card billing. It is unlikely that they are calling you so be careful about disclosing any personal information. See here for more information.