800 Numbers

How to call Playstation: to get customer service help, dial the toll free number below. When you call, you will be asked the questions below.

Playstation Live Customer Service

1-800-345-7669 (800-345-SONY)
Monday to Friday between 6AM – 6PM PST (not available 24 hrs)

  • For help accessing your PlayStation Network account, or to reset your PSN password, press 1.
  • For questions regarding charges on your PlayStation Network Account, press 2.
  • For help troubleshooting your PS4 controllers or other peripherals, press 3.
    • To troubleshoot your PlayStation system or peripherals, press 1.
    • To check the status of your exchange or repair, press 2.
  • If you are calling about your PlayStation VR, press 4.
  • For all other inquiries, press 5.