Customer Service Number
1-843-342-6718
(1-888-725-8655 in South Carolina only)
Hours: Monday – Friday: 8:30am – 5:30pm; Saturday: 9:00am – 1:00pm
Phone Menu Transcript
- Thank you for calling the Cross Island Parkway customer service center.
- To access your account, press 1.
- Please enter your account number, followed by the pound key now.
- To request an additional transponder, or to report a lost or stolen transponder, press 2.
- To request an additional transponder for your account, press 1.
- Please enter your account number, followed by the pound key now.
- To report a lost or stolen transponder, press 2.
- Please enter your account number, followed by the pound key now.
- To return to the main menu, press 9.
- To request an additional transponder for your account, press 1.
- To open an account online, visit our website at www.crossislandparkways.org, and click ‘Sign Up now’.
- To open an account over the phone, or to have an application sent to you, press 3. [Connects you to a customer service representative]
- For information regarding toll and customer service facilities, press 4.
- For facilities currently accepting Palmetto Pass Transponders, press 1.
- For Cross Island Parkway facilities, press 1.
- To return to the main menu, press 9.
- For the Cross Island Parkways Customer Service locations, hours of operation, and mailing addresses, press 2.
- For mailing addresses, press 1.
- For call center hours of operation, press 2.
- To repeat these menu options, press the * key.
- To return to the main menu, press 9.
- To return to the main menu, press 9.
- To speak with a customer service representative, press 0. (real person)
- To repeat these menu options, press the * key.
- For facilities currently accepting Palmetto Pass Transponders, press 1.
- To make a payment on a violation notice, press 5.
- To review the status, or to make a credit card payment in a violation notice you received in the mail, press 1.
- Enter the violation number listed on the notice you received, followed by the pound key now. Do not enter any letters.
- For enrollment questions and account inquiries, press 2. [Connects you to a customer service representative]
- To repeat these options, press the * key.
- For all other inquiries, or to speak with a violations processing center representative, press 0.
- To review the status, or to make a credit card payment in a violation notice you received in the mail, press 1.
- If you need to speak to a customer service representative, press 0.
- To repeat these options, press the * key.
source:www.crossislandparkway.org/scdotwebforms/Cross-Island-Parkway.aspx