Customer Service
To contact NSTAR, dial the 800 number above. Speak to a support representative on you call about account questions, service issues and bill pay.
Phone Menu Transcription
- Hello thank you for calling NStar; for quality purposes your call maybe recorded. I am an automated assistant; how may I help you?
- Customer service.
- I understand you want to talk to a customer service representative. I maybe able to help you; you can say things like account balance, payment plan or moving; how may I help you?
- Account balance.
- Account balance and recent payments?
- Yes.
- Please hold while I look up your account; okay what account number are you calling about?
- Power outage.
- Please hold while I transfer your call.
- Welcome to the Nstar electric; outage reporting systems consider all downed wires live and dangerous. The telephone number XXX-XXX-XXXX doesn’t match our records. In order to process your report we will need either the telephone number or the account number of the location that you are calling about.
- To enter the telephone number press 1,
- to enter the account number press 2.
source:https://www.eversource.com/content/general/about/contact