M&T Bank

800 Numbers for M&T Bank

How to call M&T Bank: use the toll free number below to contact customer service for account help, bill pay, lost cards etc. When you call, you will be asked the questions below.

How to Speak with a Real Person

To get a human agent on the phone, dial 1-800-790-9130 and press 1.

Customer Support

hours: Monday to Friday: 6am-9pm ET; Saturday-Sunday: 9am-5pm ET;

  • Welcome to M&T Bank.
  • Para obtener ayuda con su cuenta en M&T en espaƱol, pulse nueve.
  • For assistance with your existing account, to report a card lost or stolen, or to transfer funds between accounts, press 1.
    • Please enter your card or account number, followed by the Pound sign.
  • To inquire about opening a new account or information about applying for an M&T loan, line of credit, or credit card, press 2.
    • To open a new checking, savings, or CD account, press 1.
    • To apply for a new loan, line of credit, or credit card, press 2.
    • For service on an existing loan, line of credit, or deposit account. Or to transfer funds between accounts, press 3.
    • To refinance, or apply for a Mortgage, press 4.
  • To reset your Web banking password or security questions, press 3.
  • For branch hours and locations. Or to find an ATM near you, press 4.
    • For branch locations, press 1.
    • For branch locations with weekend hours, press 2.
    • For ATM locations, press 3.
    • For all of the above, press 4.
  • For year end tax information, press 5.

M&T Online & Mobile Banking

hours: Monday to Friday:8am-9pm ET; Saturday to Sunday:9am-5pm ET

  • Thank you for calling M&T online.
  • For prepay after service please have your card or account number available
  • if you are calling and questions related to your M&T mortgage account or how to enroll with your account. Please contact our mortgage customer service department at 1-800-724-2224 representatives are available Monday till Friday from 8.30 am until 8pm.
  • For 24 hour online access to your mortgage visit our mortgage website at mtb.com and select my mortgage info from the online services drop down.
  • For assistance with web or bill pay enrollment including setting up payees or creating bill payments, press one.
    • For quality control services your call maybe recorded. [Call on hold] thank you for holding please remain on the line and the next available representative will be happy to assist you.
    • Welcome to M&T online my name is XXXXX can I have the account number? (real person)
  • To reset your security question or to reset your pass code press two,
  • for assistance with M&T web banking, mobile banking or users of quick in or quick book software press three.
  • For assistance with bank to bank transfers press four,
  • for current balance and transaction information on your M&T bank information press five.

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