Key Bank

800 Numbers

How to call Key Bank: use the toll free number below to contact customer support for account help, bill pay, lost cards etc. When you call, you will be asked the questions below.

Customer Service

1-800-539-2968 (800-KEY2YOU)

hours: Monday-Friday 7:00 am – 9:00 pm; Saturday-Sunday 8:00 am – 6:00 pm

  • Thank you for calling Key
  • please enter your account number or card number then press #
  • for other options just press #
  • For other options, to open a new account or loan press 1
    • To return to the previous menu press *,
    • to service about an existing Key account press 1
    • for a new checking or savings account, loan, home equity, credit card or certificate of deposit press 2
    • first mortgage or mortgage refinancing 3
    • brokerage account, mutual funds or other investments 4
    • retirement account 5
    • To return to the previous menu press *
  • to inquire about an ATM, debit card transaction on your key account 2
  • to report your key ATM or debit card lost or stolen 3
  • branch hours and locations 4
  • online banking 5
  • merchant check verification 6

Online Banking Customer Service

hours:M-F 7 am to 12 am ET; Sa-Su 8 am to 9 pm ET

  • Thank you for calling Keys online and mobile banking contact center, please listen carefully as our menu options have changed.
  • For help with banking online through or online banking bill pay press 1
    • For assistance with the new online banking enrollment, password assistance or if your online access has been locked press 1
    • for key bill pay press 2
    • to repeat these options press 9.
  • for help with our new mobile deposit feature press 2
  • for quicken or quick book support press 3
  • for help with mobile banking or SMS text messaging press 4
  • for help with my control banking press 5
  • for all other account information press 0
  • to repeat these options press 9.

Lost or Stolen ATM or Debit Card


Fraud or Theft