800 Numbers
How to call Key Bank: use the toll free number below to contact customer support for account help, bill pay, lost cards etc. When you call, you will be asked the questions below.
Customer Service
1-800-539-2968 (800-KEY2YOU)
hours: Monday-Friday 7:00 am – 9:00 pm; Saturday-Sunday 8:00 am – 6:00 pm
- Thank you for calling Key
- please enter your account number or card number then press #
- for other options just press #
- For other options, to open a new account or loan press 1
- To return to the previous menu press *,
- to service about an existing Key account press 1
- for a new checking or savings account, loan, home equity, credit card or certificate of deposit press 2
- first mortgage or mortgage refinancing 3
- brokerage account, mutual funds or other investments 4
- retirement account 5
- To return to the previous menu press *
- to inquire about an ATM, debit card transaction on your key account 2
- to report your key ATM or debit card lost or stolen 3
- branch hours and locations 4
- online banking 5
- merchant check verification 6
Online Banking Customer Service
1-800-539-1539
hours:M-F 7 am to 12 am ET; Sa-Su 8 am to 9 pm ET
- Thank you for calling Keys online and mobile banking contact center, please listen carefully as our menu options have changed.
- For help with banking online through key.com or online banking bill pay press 1
- For assistance with the new online banking enrollment, password assistance or if your online access has been locked press 1
- for key bill pay press 2
- to repeat these options press 9.
- for help with our new mobile deposit feature press 2
- for quicken or quick book support press 3
- for help with mobile banking or SMS text messaging press 4
- for help with my control banking press 5
- for all other account information press 0
- to repeat these options press 9.
Lost or Stolen ATM or Debit Card
1-800-539-9056
Fraud or Theft
:800-433-0124