Customer Service
1-(888) 471-5275 or (816) 471-5275
Use this toll free number to contact someone about account questions such as power outages, bill pay and other help.
Phone Menu Transcription
This is what they ask you on the phone.
- Thank you for calling KCP&L.
- To report a power outage, street light out, or other power problem, press 1.
- To report a power outage, press 1.
- To report a wire down or dangerous situation, press 2.
- To report a street light out or other power related problem, press 3.
- To repeat these options, press 8.
- To return to the main menu, press Star.
- For payment options, press 2.
- Enter your 10-digit account number now.
- For billing information, press 3.
- Enter your 10-digit account number now.
- To start, stop, or transfer service. Or for construction related requests, press 4.
- If you are calling to start new service or transfer your service, press 1.
- If you are calling to stop your current electric service, press 2.
- For construction related requests, press 3.
- For all other service requests, press 4.
- To repeat these options, press 8.
- To return to the main menu, press the Star.
- Para la prensa española cinco.
- To repeat these options, press 8.
Emergency & Power Out
1-888-544-4852 (1-888-LIGHT-KC )
Phone Menu Transcription
- Thank you for calling the KCP&L trouble reporting line.
- For options in English, press 1.
- If you are not calling from a touch tone phone, press remain on the line to speak your response.
- I did not understand your response. Please try again. To report your outage, we need to know either the 10-digit phone number or the 10-digit account number for the location where the power is out.
- To enter the phone number, say 1.
- To enter the account number, say 2.
Special Payment & Billing
1-888-471-5275 (816-471-5275)