Member Services
1-800-777-7902
Use this number for general customer service questions.
Phone Menu Transcription
Below is a transcription of the phone menu so you can see what happens when you call the number.
- Thank you for calling
- For the latest information about the Covid Vaccine, visit our website at kp.org or call the vaccine hotline at 1-855-550-0951
- For appointments or advice press 1
- Billing or claims, 2
- Plans or coverage, press 3
- Locations 4
- You can also say more options or press 5
- “More options”
- Which would you like? You can say:
- Prescriptions or press 1
- You’d like prescriptions, is that right?
- Phramcy main menu:
- Pharmacy hours press 1
- Prescription status, press 2
- Refills or press 3
- You can also say representative or press 0 (real person)
- Update my profile, press 2
- Order id card, 3
- Main menu, press #
- Or operator press 0 (real person)
Medicare Members
Phone Menu Transcription
- Thank you for calling medicare member services
Which would you like? - Appointments or medical options, press 1
- Medicare Part D prescription benefits, press 2
- Representative or press 0
source: https://healthy.kaiserpermanente.org/maryland-virginia-washington-dc/support