Below are the main toll free numbers for IHG. Below each number is a transcript of the voice menu that you get when you call. This information is intended to help you understand your options and save you some time.
How to Get to a Real Person
Call 1-888-424-6835 and say “speak with an agent” or something similar. You will be queued up to talk with a human, after answering a few qualifying questions.
Customer Service Number
1-888-424-6835 (1-888-IC-HOTELS)
- Thank you for calling InterContinental Hotels hotels & restaurants
- This call will be recorded for training purposes.
- Please see our privacy statement at IGH.com/privacy to understand how we use and protect this information
- To help us get to the right person please tell me why you are calling today.
Below are a few phrases that we used, along with the response from the voice system.
- “Cancel my trip”
- Lets take some details to better understand how I can help you.
- Please tell me the arrival date. I need the month and date
- “Reservation confirmation”
- Please tell me the city and state that you are calling about. For hotels outside of the US, please tell me the country.
- “Speak to an agent”
- Are you an IHG one rewards member?
- No
- If I can just get some details..in a few words what you calling about
- “Question about my bill”
- Is it related to an IHG hotel stay? Please include the date
- All billing records are kept at the hotel, please tell me the confirmation number of your stay
Other Numbers
The phone menu for these numbers is the same as the one for the main number above.
1 Rewards Number
1-888-211-9874
InterContinental Ambassador Service
1-888-211-7996 (US & Canada); 0871-942-9099 (United Kingdom); +44 870 400 9099 (International)
www.ihg.com/intercontinental/hotels/us/en/reservation
About IHG
IHG Hotels & Resorts is a multinational hospitality company that operates a wide range of hotels and resorts under several brands, including InterContinental, Crowne Plaza, Holiday Inn, Holiday Inn Express, Staybridge Suites, and Kimpton Hotels & Restaurants. IHG is one of the world’s largest hotel companies, with over 6,000 hotels and resorts across nearly 100 countries. The company was founded in the UK in 1777 and is currently headquartered in Denham, Buckinghamshire. IHG is publicly traded on the London Stock Exchange and the New York Stock Exchange.
Customer Experience & Reputation
based on online reviews and ratings from various sources, IHG generally has a good reputation for customer service. Many customers have praised the company for its responsiveness, helpfulness, and willingness to go above and beyond to ensure customer satisfaction. However, like any large organization, there may be instances where customers have had negative experiences with customer service. Experiences will also vary depending on the brand.