Customer Service
1-800-824-7277 (800-UC-IPASS)
Open Monday through Friday: 8AM to 5PM
Phone Menu Transcript
- Please listen carefully as our menu options have changed. Thank you for calling the Illinois toll way customer service call center.
- Our call center is operated by representatives from the Chicago Lighthouse, a not-for-profit organization providing employment for under-served communities, persons with disabilities, and veterans.
- For quality assurance, all calls may be monitored and recorded.
- To expedite your call, please have your account number and driver’s license number available.
- If you’d like to access your I-Pass account through our automated system, press or say 1.
- To access your I-Pass account, you must have a PIN. If you don’t have a PIN, press or say 4.
- Otherwise, to hear your account balance, press or say 1.
- To replenish your account with the current credit card on file, press or say 2.
- To update your I Pass PIN, press or say 3.
- To create a PIN, press or say 4.
- To hear these options again, press or say 8.
- To return to the main menu, press or say 9.
- If you wish to speak to a customer service representative about your I-Pass account, press or say 2. (real person)
- In order to access your information, we’ll need your account number.
- Please say or enter your account number now, or stay on the line for the next available representative.
- If you’ve received a violation notice, press or say 3.
- In order to access your violation, we’ll need the violation notice number from the notice you received.
- Skip over the letters in the notice number, and enter or say only the digits.
- Please enter or say the numbers now.
- If you’ve missed a toll and want to avoid a violation, press or say 4.
- The Illinois Tollway provides customers who don’t have an I Pass account a 7 day grace period to pay unpaid tolls online or by mail.
- To pay online, visit www.illinoistollway.com.
- To pay by mail, please send your payment to Illinois Tollway P.O. box 5382 Chicago, IL 60680-5382.
- Please include in your payment your license plate number and state, and please indicate the date of the tolls you missed, as well as the toll plazas.
- To hear this message again, press or say 8.
- To return to the main menu, press or say 9.
- For all other inquiries, press or say 5.
- In order to access your information, we’ll need your account number.
- Please say or enter your account number now, or stay on the line for the next available representative.
- To hear these options again, press or say 8.