800 Numbers
How to Get a Real Person on the Phone
To get a human agent, call 800-975-4722 and press #, then 1.
Personal Banking
Use this toll free number to contact customer service for questions about your account, bill pay help, report a lost credit card, help etc.
Call: 800-975-4722
What to Know Before You Call
When you call HSBC, you will be get the options below. This is a transcription of their phone tree or automated voice menu. Review it so that you know what to expect and save time on the phone.
- Welcome to HSBC.
- For English, press 1 or remain on the line.
- For lost, stolen cards, security center, or fraud reporting, press *.
- Enter your account, card, or Social Security Number.
- Otherwise, enter your account, card, or Social Security Number.
- If you are not a customer, press #.
- For banking and cards, press 1.
- Please hold while you are transferred to an agent. (real person)
- Home loans, 2.
- Investment and retiring, 3.
- Insurance, 4.
- Status of a recent application, 5.
- Please enter your Social Security number.
- If you are a customer, 9.
- For lost, stolen cards, security center, or fraud reporting, press *
- Otherwise, enter your account, card, or Social Security Number.
- Repeat this information, *
- For banking and cards, press 1.
- For lost, stolen cards, security center, or fraud reporting, press *.
Personal Mortgages and Loans
1-866-435-7085
HSBC Credit Card
1-800-975-4722
source:www.hsbc.com/contact-us?locationid=US&tab=Popular%20questions