Hilton

Customer Service Phone Number

How to call Hilton: to contact customer service, use the toll free numbers below. Speak with a real customer service agent for help with bookings and questions. When you call, you will be asked the questions below.

Reservations & Customer Service

1-800-HILTONS (1-800-445-8667)

  • Hello thank you for calling Hilton hotel, to transfer your call to the appropriate representative please select from the following options:
  • to make a new reservation press one,
    • For room reservations press one,
      • If you are a member of our Hilton honors frequent guest program please enter your Hilton honors number.
      • If you are not or if you do not have your Hilton honors number, enter your telephone number starting with the area code followed by the pound sign otherwise press star.
    • to redeem Hilton honors points for this reservation, press two.
  • if you have an existing reservation press two,
  • for hotel information such as address, telephone number, services and amenities and room rates, press three.
  • For all other inquiries press four,
  • to speak with a customer service representative, please press zero.

Online Reservations Assistance

1-800-774-1500

  • Thank you for calling internet customer care for Hilton hotel, to obtain rates, availability, hotel information or to make, change, reconfirm or cancel a reservation at any Hilton hotel, press one.
    • Thank you for calling our reservation office, to transfer your call to the appropriate representative, please select from the following option.
    • To make a new reservation, press one,
    • if you have an existing reservation, press two.
      • please have your confirmation number or Hilton honors, number ready.
      • To make changes on a reservation, press one.
      • To re confirm an existing reservation, press two,
      • to cancel a reservation, press three.
    • For hotel information such as address, telephone number, services and amenities and room rates, press three.
  • For questions regarding reservation booked on our website or any technical issues experience while visiting hilton.com, press two.

Hilton Honors frequent guest program

1-800-548-8690

  • Hello and thank you for calling Hilton honors, for faster service please visit our website at www.hiltonhonors.com, while there you may view and make changes to your existing Hilton honors account or enroll in the Hilton honors program. Again that is www.hiltonhhonors.com,
  • to continue these calls please make your selection from the following options;
  • to enroll in the Hilton honors program, press one.
  • To make a reservation press two,
  • if you have your Hilton honors account number and pin and would like to use our automated system to check your point balance, change your earning style, or obtain other account information, press three.
  • If you do not know your pin or do not have it available and would like a reminder email to you, press four.
  • For all other inquiries or if you would like to speak to a customer service representative, press zero,
  • to repeat this menu, press the star key.

source:www.hilton.com/en/hi/customersupport/index.jhtml