How to Contact Someone in Customer Service
Reservations & Customer Service
1-800-445-8667 (1-800-HILTONS)
This is the main number to call with general questions. If you are a Hilton Honors member it will recognize your phone number and ask for your account number.
- Thank you for calling Hilton Hotels
- I see that you calling from a number linked to an Honors account.
- For fast service say or enter your zip code or say I don’t have it.
- “I don’t have it.”
- You can say Im calling about a different honors account or say Im not a member.
- Im not a member.
- Got it, how can I help?
Online Reservations Assistance
1-800-774-1500
- Thank you for calling our reservation office
- Your call may be monitored for quality control purposes.
- For information about our privacy policy see privacy.hilton.com.
- “Hi, thank you for calling Hilton, my name is [PERSONS NAME], your reservations specialist, how may I help you?” (live agent)
Hilton Honors Guest Program Number
1-800-548-8690
- Thank you for calling Hilton Customer Care
- How can I help you?
- To book a reservation, say “new reservation” or press 1.
- To retrieve a Hilton Honors number press 2.
- For account related issues say “account help” or press 3.
- To report a billing issue or press 4.
- Please say or enter your confirmation number followed by pound.
- To enroll in Hilton Honors press 5.
- If you have an upcoming reservation you can say reconfirm, cancel, modify ask a question or press 6.
- If you are calling about a previous stay you can say things like copy of my receipt, give feedback or press 7.
- If you are calling about something else or press 8.
source:https://www.hilton.com/en/brands/hilton-hotels/
How to Use This Page
Below each number is a written transcript of the phone menu. We called each number and recorded all of the options presented to us by the automated system. Hopefully, this information save you some time and helps you get to the right person.
FAQs
What are Hilton Hotels Like?
Hilton Hotels is known for offering high-quality accommodations and amenities, with a focus on delivering exceptional service to its guests. The company’s flagship brand, Hilton Hotels & Resorts, is one of the most recognized hotel brands in the world, offering upscale accommodations and a range of facilities and services such as restaurants, bars, fitness centers, spas, and meeting and event spaces. Overall, Hilton Hotels is known for its exceptional customer service, high-quality accommodations, and commitment to sustainability and social responsibility.
What Hotels are Owned by Hilton
Hilton Hotels has several other sub-brands that cater to different segments of the market, including Hilton Garden Inn, Hampton by Hilton, DoubleTree by Hilton, Conrad Hotels & Resorts, and Waldorf Astoria Hotels & Resorts.
How Do You Get a Real Person on the Phone?
Dial 1-800-445-8667 and say “speak to an agent.” You may have to say this more than once, and you will be asked a few more questions before being connected.