Customer Service
How to call Greyhound: use the toll free number below to contact a real customer service agent for support, including fares, tickets, reservations and cancellations.
Phone Menu Transcription
This is what you will hear when you call the number above. Read to understand your options.
- Discover more with Greyhound!
- What would you like to do:
- Check fares and schedules, press 1.
- Where are you leaving from, tell me the city and state or enter the US 5-digit zip code.
- Book a trip, press 2.
- Where are you leaving from, tell me the city and state or enter the US 5-digit zip code.
- Find a bus stop, press 3.
- Where are you leaving from, tell me the city and state or enter the US 5-digit zip code of where you’re looking for a bus stop.
- Track a bus, press 4.
- Enter the 4-digit schedule number or say, ‘I don’t have it’.
- Or something else, press 5.
- To file a claim or check an existing claim, press 1.
- To hear about ticket refunds, press 1.
- Baggage claims, press 2.
- For first time traveler information, press 2.
- Arrivals and boarding, press 1.
- Baggage, press 2.
- Tickets, press 3.
- Tips for your trip, press 4.
- Child travelers, press 5.
- Something else, press 6.
- For general information, press 3.
- To hear about ticket refunds, press 1.
- Baggage claims, press 2.
- Or help with something else, press 4.
- To file a claim or check an existing claim, press 1.
Fare and schedule information:
1-800-661-TRIP (8747)
Phone Menu Transcription
- Hi thanks for calling Greyhound I’m Gracie your virtual travel consultant.
- If I can help you plan a trip by telling you what time the bus leaves and arrives or how much it costs press 1 now.
- Otherwise if you’re not planning a trip press 2.
Other Numbers
Assistance for customers with disabilities: 1-800-752-4841
TDD/TTY: 1-800-345-3109
Español: 1-800-531-5332
Web site support: 1-800-268-9000
Commercial Services & Corporate Travel: 1-800-440-7712
Greyhound PackageXpress: 1-800-739-5020
Unsafe Driving: 1-800-SAFE-BUS.
source: https://www.greyhound.com/en/help-and-info/contact-us
Buy tickets online: 1-800-231-2222
source: http://www.greyhound.com/en/ticketsandtravel/default.aspx
Hearing-impaired: 1-800-397-7870
Greyhound Courier Express: 1-877-GO-DOG-GO (1-877-463-6446)
source: http://www.greyhound.ca/en/contactus.aspx
General Customer Service Inquiries: 1-800-739-5020
source: http://www.shipgreyhound.com/contact/