Customer Service
How to Speak to a Real Person
Dial 1-801-401-9000 and then press 1 to receive a text message to chat via mobile phone. Then, request a customer service rep through the text. Frontier does not offer any real customer support over the phone.
Phone Menu Transcription
- Thank you for calling Frontier Airline.
- Para español, digamos en Español.
- For flight status, press 1.
- How would you like to look up flight status?
- Flight number, press 1.
- Departure city, press 2.
- To manage reservations, press 2.
- To change or cancel a reservation, press 1.
- To add a seat, press 2.
- For other update, press 3.
- To recap or email itinerary, press 4.
- For baggage, or lost item, press 5.
- For refund, press 6.
- To repeat these options press Star.
- For baggage, press 3.
- To add a bag to your reservation, press 1.
- For lost or found item, press 2.
- For an issue with your bag, press 3.
- To book a flight, press 4.
- OK book a flight
- Please note that there is a charge of 10 dollars for new bookings over the phone
- To continue booking over the phone just hold the line
- OK, I can help you find the lowest the fares and then connect you with frontier representative to comeplete the booking process
- Are you flying one way, round trip,or multi city?
- For frequent flyer, press 5.
- For my account, press 1.
- To enroll, press 2.
- To redeem miles, press 3.
- For mileage credit, press 4.
- For Frontier Mastercard, press 5.
- For website support, press 6.
- For website and password support, press 1.
- For frequently asked questions, press 2.
- For feedback or concerns, press 3.
- For frequently asked questions, press 7.
- For feedback, press 8.
- To repeat these options, say ‘Repeat’ or press Star.