FedEx Phone Number

800 Number for FedEx

How to call FedEx: use the toll free number below to contact customer service. Get help tracking packages and other questions. When you call, you will be asked the questions below.

Customer Service

1-800-463-3339 (1-800-Go-FedEx)

  • Welcome to FedEx.
  • You can say ‘Give me Options’.
  • Schedule a pick up from my address, press 1.
    • Enter your account number or to hold on, press 1.
    • To schedule a pick up using a label or stamp, press 2.
    • Or if you don’t have an account or number, press 3.
  • Pick up my package from a FedEx location, press 2.
    • Please say or enter tracking number or door tag number.
    • If you can’t find this number, press 2.
  • Shipment Status and delivery information, press 3.
  • Billing and Payments, press 4.
    • To make a payment, press 1.
    • To rebill shipment to a different account, press 2.
    • To get invoice information, press 3.
    • To request refunds or credits, press 4.
    • To get account balance, press 5.
    • To update credit card, press 6.
    • To hear payment history, press 7.
    • For duties and taxes, press 8.
    • Or it’s something else, press 9.
  • Find a FedEx location, press 5.
  • Get Rates, press 6.
  • Or More Options, press 7.
    • For technical support, press 1.
    • FedEx office, press 2.
    • To order supplies, press 3.
    • For claims, press 4.
    • To get the status of a pick-up, press 5.
    • To cancel a pick up, press 6.
    • Or even more options, press 7.
  • FedEx account, press 1.
  • To schedule a return pick up, press 2.
  • Returning a call, press 3.
  • Freight, press 4.
  • International Services, press 5.
  • Holiday information, press 6.
  • Dangerous goods, press 7.
  • It’s something else, press 8.

International Customer Service


TDD: 1-800-238-4461

Hearing Impaired Relay Desk: 1-800-464-0709

U.S. Billing Inquiries: 1-800-622-1147

Cargo Claims Inquiries: 1-800-Go-FedEx (1-800-463-3339)

U.S. FedEx Express Freight Services: (shipments over 150 lbs) 1-800-332-0807
Phone Menu Transcription: If you call the number above you will get the options below.


Freight US Customer Support


  • Thank you for calling FedEx Freight.
  • Your call may be monitored for quality assurance.
  • Speaker: Thank you for calling FedEx, how may I help you? (live person)

Freight International Support


  • Thank you for calling FedEx Freight International Customer Service.
  • Please listen carefully as some options have recently changed. Because you are a valued customer your call may be monitored for quality assurance.
  • Please choose from the following options
  • press 1 for assistance with shipment to or from Canada.
  • Press 2 for assistance with shipments to or from Mexico.
  • Press 3 for assistance with shipments to or from Puerto Rico.
  • For all other international needs please press 4.

Other Numbers

Freight Technical Support: 1-800-435-7949

Surface Expedite: 1-866-274-6117

Air Expedite: 1-866-551-4033

White Glove Services: US and Canada 1-866-280-1810

FedEx Truckload Brokerage: US and Canada 1-888-444-5940

FedEx Express Tracking: 1-800-Go-FedEx (1.800.463.3339)

FedEx Ground Tracking: 1-800-762-3725.