Customer Service Number
1-877-736-6727 (1-877-PENNPASS)
Phone Menu Transcript
- Thank you for contacting the Pennsylvania Turnpike Commissions, Customer Service, and Violation Processing Center. Please listen carefully to the following options.
- Press 1 if you are an existing EZ Pass Customer, or would like to open an EZ Pass account.
- Press 1 for personal vehicle accounts.
- Press 1 if you are an existing customer.
- Press 2 if you would like to open an account.
- Press 3 if you would like to, in other ways, open an EZ Pass account.
- Press 4 if you would like to know our office address and hours of operation.
- Press 5 if you would like a brief explanation of how electronic toll collection works, and where EZ Pass is currently accepted.
- To return to the previous menu, press *.
- Or, press # to disconnect.
- Press 2 for commercial vehicle accounts.
- If you are calling to check on the status of your application, press 1.
- If you are an existing customer, press 2.
- If you would like to open an account, press 3.
- To hear general information on EZ Pass, press 4.
- Or to speak to a customer service representative, press 0.
- To return to the main menu, press *.
- Press 1 for personal vehicle accounts.
- Press 2 for assistance regarding a violation notice.
- If you have received a violation notice by another state, please call the number provided on the violation notice.
- If you have received a violation notice from the Pennsylvania Turnpike Commission and would like to make a payment by phone, press 1.
- If you would like to mail a payment or make a payment at the violations processing center, press 2.
- If you feel that you have received a violation notice in error, press 3.
- To speak to a violations processing representative, press 0.
- Press 3 for assistance regarding a toll by plate invoice.
- If you received a toll by plate invoice, please press 1.
- If you do not have an invoice or need to speak with a customer service representative, please press 0.
- To return to the previous menu, press *, or press # to disconnect.
- Press 4 for financial related questions, such as updating credit card information or account replenishment information. [Connects you to a customer service representative]
- Press 5 if you received a letter regarding suspension of you vehicle registration. [Connects you to a customer service representative]
- Press 6 if you know the extension of the person you are trying to reach.