Dial this 800 number to speak with customer support reps. Get help with account questions, set up new service, outages, bill pay etc.
Phone Menu Transcription
When you call, you will be asked the questions below.
- Duke Energy. Your call may be recorded.
- What’s the phone number on your account?
- You can also say “Find my account another way” or “I’m a new customer”
- Speaker:Find my account another way
- Which identification number would you like to use instead?
- Say “Use my account number” or “Use my Social Security Number”
- Speaker: I’m a new customer
- Have you already started the process with us for setting up your service?
- Speaker: Yes
- What’s the phone number you gave when you applied for service?
- Speaker: No
- Will you be starting residential service?
- In order to help you, I need to connect you to someone. Putting you through now. (real person)
- In order to help you, I need to connect you to someone. Putting you through now.