800 Numbers

How to call DirecTV: to contact customer service, use the toll free numbers below. Speak with a live agent. When you call, you will be asked the questions below.

Order DirecTV


Customer Service


  • Thank you for calling AT&T DIRECTV. Calls recorded for quality.
  • I have your phone number as XXX-XXX-XXXX (caller number). Is that the same number listed on the account you’re calling about?
  • Yes.
  • If you’re calling because your TV screen says “searching for satellite” say, “More information.”
  • Today is one of our busiest days of the week. Get the fastest service with no waiting by using our automated system or visit our website at
  • Main menu.
  • With this automated service, you can say things like, “What’s my account balance?” or, “I want to order a movie.”
  • Just use a few short words to explain the reason for your call. So, how can I help you?
    • Order DIRECTV.
    • Alright. Change programming.
    • Please tell me what you want by choosing one of these options:
    • change my base package
    • premium channels
    • sports
    • or pay-per-view.
    • If you didn’t hear what you want, say, “More options.”
    • You can also say, “Repeat.”
    • More options.
      • Your other options are high-definition access
      • DIRECTV HD Extra Pack
      • Hustler TV, Penthouse, Playboy TV, Vivid TV,
      • local channels
      • international programming
      • Dog TV
      • protection plan
      • and DIRECTV Cinema on Demand.
      • If you didn’t hear the option you’re looking for just say, “Agent,” and we’ll get someone to help you.
      • To go back to the first list of options, say, “Go back.”
      • You can also say, “Repeat.”
    • Pay My Bill
    • Sure make a payment, you account balance is X$, how much would you like to pay?
    • Customer Service
    • Before I transfer you to an agent, please tell me what it is you are calling about?
    • As an example, you might say something like “I want to pay my bill”
      • Or “I need technical help”
        • Speaker: I need technical help
        • Great. I can help you with that using our automated system, or you can speak to an agent
        • So, would you like to try the system or speak to an agent?
        • Speaker: Try the system
        • For technical assistance you will need to be at your home for us to assist you
        • If you havent already, please visit and click on “Help Center” to troubleshoot and correct your issue
        • Technical Support
        • Often with technical problems you will see a 2 or 3 extension number or error code displayed on your screen. Do you see one now?