Customer Service
Dial the toll free number above to speak with customer support representative. Get help with account questions, set up new service, outages, bill pay etc.
Phone Menu Transcription
When you call, you will be will get the following prompts.
- Thank you for calling Direct Energy.
- If you are calling to make a payment, have billing payments, or would like to speak to customer service, press 1.
- Enter the 10-digit phone number associated with the service address.
- If you would like to enroll in new energy services, press 2.
- Please enter your 5-digit zip code.