Direct Energy

Direct Energy Phone Number

Dial the toll free number below to speak with customer support representative. Get help with account questions, set up new service, outages, bill pay etc. When you call, you will be asked the questions below.

Customer Service


  • Thank you for calling Direct Energy.
  • If you are calling to make a payment, have billing payments, or would like to speak to customer service, press 1.
    • Enter the 10-digit phone number associated with the service address.
  • If you would like to enroll in new energy services, press 2.
    • Please enter your 5-digit zip code.