800 Numbers
How to call CenturyLink: to contact customer service, use the toll free numbers below. Speak with a real customer service agent. Get service or help with your account. When you call, you will be asked the questions below.
New Service & Sales
Customer Service
1-800-244-1111
Hours: Monday-Friday 8am to 7pm; Saturday: 9:00am – 2:00pm
- Welcome to Century Link residential services.
- Please listen carefully as our options have recently changed
- to become a Century Link customer press 1.
- If you are an existing customer press 2
- To speak to a consultant that can assist you please select one of the following six options.
- To order new products and services or if you are moving and you need to transfer your services to a new location press 1
- Want to learn about our products and services? It’s fast and easy. Visit us at www.centurylink.com/research
- please enter the number you were calling about beginning with the area code.
- To make changes to your existing services or discuss an order that has recently been placed press 2
- For billing questions or to make a payment press 3
- To remove or disconnect any of your products or services press 4
- For repair and technical support or if any of your services are not working properly press 5.
- For automated services like making a payment using your credit card, electronic funds transfer or to check your balance press 6.
- if you are a business customer press 3.
CenturyLink Residential Internet Support
800-788-3600 (24/7)
- Welcome to Century Link. You have reached repair services for English please stay on the line.
- I have your phone numbers as XX-XXX-XXXX, if you are calling about the account for that number say yes or press 1
- otherwise say no or press 2.
- Please say or enter the phone number you are calling about starting with the area code.
- If you don’t have or know the phone number for the account say I don’t know it or press 1.
- Or if you are calling to report damage to Century Link facilities such as a telephone poll or outside equipment say damage or press 9.
CenturyLink Business Customer Support
800-201-4102
- Welcome Century Link business. Please listen carefully as our options have recently changed – for quality and training purposes your call maybe be monitored or recorded.
- Century link offers a billing block at no charge which prevent some third party charges from appearing on your bill.
- To become a new Century Link business customer press 1
- if you area an existing business customer press 2
- If any of your services are not working properly and you need repair or technical support press 1.
- To make changes to your existing services or an order that has recently been placed press 2.
- For billing questions or to make a payment press 3
- to remove or disconnect any of your products or services press 4
- if you are calling regarding your residential services press 3