Customer Service
How to Speak to a Human
Call 1-866-244-5687 and press 2.
Phone Menu Transcription
- Hi! Thank you for contacting Big Lots Customer Care.
- What can we help you with today?
- For rewards program assistance, press 1
- Thank you for call Rewards support
- For help resetting your password press 1
- For questions about reward offers press 2
- For other inquires, please remain on the line and your call will be answered by the next available Big Lots Team member
- For store support or store related inquiries, press 2.
- Thank you for calling Big Lots Customer Care, how can I help? (real person)
- For online support, press 3
- Thank you for calling online support.
- Have a question about the status of an order, please press 1.
- For other order inquiries, please remain on the line.
- For assistance with your Big Lots credit card including payment assistance press 4
- Thank you for calling our customer care system.
- For quality purposes, this call maybe monitored.
- Save time by checking balances and making payments for free by visiting our website.
- Please say the primary account holders card number, or enter it on the keypad followed by pound sign.
- To repeat this menu, please press #