800 Numbers
Below is the of toll free number for Astound powered by RCN, along with a transcription of the phone menu – when you call you will get the following options.
Customer Service
1-800-427-8686
Thank you for calling Astound Broadband
How would you like to look up your account, by phone number or account number?
- “Phone number”
- OK please enter the 10 digit phone number associated with your account
To ensure I route your call appropriately please tell me which you are calling about
If you dont have an account just say new customer
[silence]
Lets try it this another way
To ensure I route your call to the appropriate department, please tell me what you are calling about:
Billing
- Please hold while we transfer your call to the next available representative (real person)
Technical support
Change or cancel service
source: https://www.astound.com/contact-us/