Assurance Wireless

800 Numbers

How to call Assurance Wireless: for customer service, you may use the toll free numbers below. Get help with phone programming, application status, reverification etc. When you call, you will be asked the questions below.

Customer Service

Call 1-888-321-5880

  • Thank you for calling Assurance Wireless.
  • Please note that federal regulations have changed. They now require that you make a phone call, send a text message, or go online every 30 days with your phone to keep your lifeline service active.
  • Please enter the Assurance phone number.
  • Please enter the 10-digit Assurance phone number now. Or if you don’t have one, please press #.
  • For instructions on how to program your phone, press 1.
    • In order to provide programming steps, I need to know the phone number for the phone you are calling about. Please enter the 10-digit wireless phone number.
  • To check application status, press 2.
    • Please enter the 6-digit PIN you created when you requested Assurance Wireless Service.
  • If you are a new customer wanting to apply for Assurance Lifeline service, or hear information on Assurance lifeline service, press 3.
    • To sign up, or enroll, or to re-apply for Lifeline Service, press 1.
    • If you live in Colorado, Mississippi, Idaho, or Utah, visit to get an application in your state.
    • To check the status of an application that you’ve already sent in, press 2.
    • If you’re an existing customer calling about your existing Assurance Wireless account, press 3.
  • Otherwise, 4.
    • To better assist you, I need to know the number you’re calling about. Please enter the 10-digit wireless phone number.