Customer Support Number
1-800-255-7828 (1-800-ALLSTATE) (24/7)
You can use this number to contact the main customer service system. Get help with claims, payments, and policy questions.
Phone Menu Transcript
Below is a written transcript of the phone menu. When you dial the number 1-800-255-7828, you will get the options below. This information is intended to make it easier to get the help you need quickly (save you time).
- Thanks for calling Allstate where you’re in good hands.
- This call will be monitored and recorded
- First off, are you calling to report a new claim or to check on a claim that you’ve already filed? Just say yes or no.
- Yes
- Sure. One moment.
- Alright. Which of these would you like to do, file a new claim, check on an existing claim, or get roadside assistance?
- File a new claim.
- Alright. Please say or enter your nine-digit policy number or say I don’t have it.
- Check existing claim
- Please say or enter the claim number, or say I dont have it
- If you know the policy number you can tell me that now, or key something in
- Roadside assistance: Sure Ill get you right over to someone in our roadside team (real person)
- No.
- OK are you an Allstate policy holder?
- No.
- Alright I can help you with a quote for new insurance.
- I can also connect you to our emergency roadside assistance team, or for any other questions I can connect to someone who can help
- So just say, “Get a quote”, “Roadside assistance”, or say, “Help me with something else” at any time you can say representative or press 0.
- Get a quote.
- Alright what kind of coverage are you looking for?
- You can say things like auto insurance or a home owner’s policy.
- Auto insurance.
- And what’s the zip code where you need that coverage?
How to Speak with a Real Person
Dial 1-800-255-7828 and press 0 three times. Basically, keep pressing 0 after the voice continues to ask you questions. At anytime you may choose to enter your information when asked if you think it will help when you finally get transferred to a human.
Hearing Impaired Service
(1-800-877-8973) (24/7)
source: www.allstate.com/help-support
Contact Agent Number
- Thank you for calling Allstate expanded markets program. Your call may be monitored for quality assurance. Please listen carefully as the following options have changed.
- If you are calling about flood policy, please press 1.
- If you are a policy holder, please press 2.
- If you are an Allstate agent please press 3.
- All other callers please press 4.
- to repeat this options, please press 5.
source: www.allstate.com/claims/catastrophe-FAQs.aspx
Claims Questions Number
1-800-255-7828 (24/7)
Allstate Easy Pay Plan, Pay By Phone Number
Other Useful Numbers
Recurring Credit Card Pay Plan: 1-800-901-1732.
Electronic Check: 1-800-901-1732.
Catastrophe Response and Claims: 1-800-54-Storm (1-800-547-8676)
Glass Inusrance: call 1-800-626-4527.
Homeowners Insurance Questions: 1-800-255-7828
Flood Insurance: (800) 527-2634
Commercial Mortgage: (800) 729-3005