OG&E Phone Number

800 Number for Oklahoma Gas and Electric Company

How to call OG&E: to contact customer service, dial the toll free number below for account questions, outages, bill pay etc. When you call, you will be asked the questions below.

Customer Service

1-800-272-9741

  • Welcome to OG&E customer service.
  • Para la prensa española nueve.
  • To report or check a status of an outage, say ‘Outage’ or press 1.
    • To report a power outage inside your house or business, press 1.
    • To report lights going on and off, press 2.
    • For partial or dim lights, press 3.
    • For estimated time to restore service, press 4.
    • For something else, press 5.
  • For payment options, including payment arrangements, average monthly billing, say ‘Payment Options’ or press 2.
    • Please say or enter your account number including the number after the dash or you can say ‘I don’t know it’ or press Star.
  • To hear account information like your balance and last payment, say ‘Account information’ or press 3.
    • Please say or enter your account number including the number after the dash or you can say ‘I don’t know it’ or press Star.
  • To stop, start, or transfer service, say ‘Service’ or press 4.
    • Are you a builder or someone calling from a construction site, press 1 for yes.
    • Press 2 for no.
      • Are you a current OG&E customer, press 1 for yes.
      • 2 for no.
        • If your calling to transfer service, press 1.
        • To disconnect service, press 2.
        • Or to start a new service, press 3.
  • For OG&E programs like those that help you save energy and money, say ‘Programs’ or press 5.
    • Please say or enter your account number including the number after the dash or you can say ‘I don’t know it’ or press Star.
  • For questions about OGE.com or your smart hour thermostat, say ‘Support’ or press 6.
    • For assistance with OGE.com, press 1.
    • For help with your smart hour thermostat, press 2.
    • For something else, press 3.

Emergency

800-522-6870

  • Welcome to OG&E outage reporting system.
  • To report a downed electrical wire press or say four,
  • to report a power outage inside your home or business press or say one.
    • To report your outage we need to know either the phone number or the OG&E account number for the location where the power is out.
    • If you’re going to enter the phone number press or say one,
    • if you’re going to enter the OG&E account number press or say two.
  • To report lights going off and on press or say two,
  • to report partial or dim light press or say three.
  • To report a street light or security light out or any other problem press or say five.

source: https://oge.com/wps/portal/oge/support/contact-us/