Medco Phone Number

800 Number for Medco

How to call Medco (ExpressScripts): use these toll free numbers to get help with customer service. When you call, you will be asked the questions below.

Customer Service & Refills

Medco Member Services:1 800 251-7690

  • Welcome to Express Script, please note Medco is now a part of the Express Script family of pharmacists.
  • To continue providing the highest quality service your call maybe monitored or recorded, in a few words please tell me what you are calling about.
  • You can say things like I need a refill or check the status of an order, so what are you calling about?
  • I need a refill.
  • Refills, I can help you with that first please say or key in your 12 digit prescription number, for example, 111234567801.

Express Scripts Pharmacy

Pharmacist Services Help Desk: 1 800 922-1557 (24/7)

  • Thank you for calling Express Scripts if you are getting a message 75 prior authorization required, and you feel that a prior authorization should already be on file, please reprocess the claims in 24 hours.
  • If you are getting message 76 plan limitations exceeded, please review the quantity and the supply field and ensure it equals the desired daily dose. Thank you.
  • Thank you for calling the Express Scripts pharmacy services help desk, please note Medco is now a part of Express Scripts. To continue providing the highest quality service your call maybe monitored or recorded
  • if you are calling for retail claim other than Medicare part D press 1.
  • For a Medicare part D claim press 2.
    • Thanks, to provide you faster services in the future please call the customer service phone number list it on the back of your prescription card. Now let me transfer you to member services.
    • Welcome to Express Scripts please note Medco is now a part of the Express Scripts family of pharmacies. To continue providing the highest quality service your call maybe monitored or recorded,
    • In a few words please tell me what you are calling about. You can say things like, I need a refill or check the status of an order so what are you calling about?
    • Check the status of an order.
    • I can tell you about the status of your order; I can get you the status of your order if you tell me the prescription number you are calling about. If you have it please say the number or for help finding it say more information.

Physician Service Center: 1 800 211-1456

Medco Discount Card Program:1 877 733-6765

Medco ePrescribe:1 800 411-1665

source:www.medcohealth.com/medco/corporate/home.jsp?articleID=CorpContactUs