Macys Phone Number

800 Number for Macys

How to call Macys: for customer service, dial the toll free number below. Talk to a live person about payments, returns, and account questions. When you call, you will be asked the questions below.

Macys Customer Service

1-800-289-6229
Hours: Mon-Fri: 9am-9pm; Saturday: 9am-7pm; Sunday: 11am-7pm

  • Thank you for calling Macy’s. Your call may be monitored or recorded for quality assurance.
  • In a few words, please tell me why you are calling today.
  • Please speak the option that best describes your needs.
  • Credit Card: Say “Macy’s credit card” or press 1.
    • Ok, account information. Which would you like?
    • Say “make a payment” or press 1.
    • “Account balance”, or press 2.
    • “Report a problem”, or press 3.
    • “Update account information”, or press 4.
    • Or say “it’s something else”, or press 5.
  • Orders: “Help with an order” or press 2.
    • Ok, help with an order. Which would you like to do?
    • Say “place an order”, or press 1.
    • “Report a problem”, or press 2.
    • “Get the status of my order”, or press 3.
    • “Return an item”, or press 4.
    • Or say “it’s something else”, or press 5.
  • Rewards program: “Rewards program” or press 3.
    • Ok, rewards. Which rewards program are you interested in?
    • Macy’s Star Rewards or the Thanks for Sharing program? Or if it’s none of these, just let me know.
    • Say “Star Rewards” or press 1,
    • “Thanks for Sharing” or press 2,
    • or say “it’s something else” or press 3.
  • Store Information: “Store Information” or press 4.
    • Ok, store information.
    • Welcome to Macy’s Store Information Hotline. Please enter your 5-digit zip code.
  • Gift cards: “Gift cards” or press 5.
    • Ok, a gift card. What would you like to do?
    • Say “buy a gift card”, or press 1.
    • “Hear the available balance” or press 2.
    • “Report a problem” or press 3.
    • Or say “it’s something else” or press 4.
  • Other questions: Or, you can say “it’s something else” or press 6.
    • Caller: It’s something else
    • Got it. It’s something else.
    • To place an order or get product information, press 1.
    • For help with an order you’ve already placed, press 2.
    • Or for something else, press 3.
    • Or to speak with an agent, press 0.

Macy’s Credit Services

1-877-493-9207
hours: Mon-Sat: 9am-9pm; Sunday: 11am-8pm

  • Thank you for calling Macy’s Credit Customer Service, your call may be monitored or recorded for quality assurance, our menu has changed please listen to all options before making your selection.
  • If you are calling with questions about viewing your Macy’s star rewards account online or if you are having difficulty paying your account online press 1.
  • If you are calling about your Macy’s star reward account balance press 2,
  • if you are calling to request a credit line increase on your Macy’s star rewards account press 3
  • if you are calling with questions about placing an order on Macy’s.com or about a returned item that was purchased on Macy’s.com press 4
  • for all other calls please hold.
  • Thank you for calling our credit center your call is important to us, all calls are answered in the order received, so please hold and a representative will be with you momentarily.

Macy’s Furniture & Bedding

1-888-822-6229
hours: Mon-Sat: 9am-5pm; Sunday: Closed

  • Thank you for calling Macy’s furniture and bedding customer service.
  • Your call may be monitored or recorded for quality assurance; your call can be expedited by entering your sales check number. Our automated system will provide the estimated arrival date of your merchandise allow you to schedule or change a delivery date or hear your time frame for delivery.
  • If you are calling in response to an automated message regarding your upcoming delivery press one.
  • For all other inquiries press two, to repeat this information please press star.

source:https://www.customerservice-macys.com/app/contact?cm_sp=navigation-_-bottom_nav-_-contact_us&lid=glbbtmnav_contact_us-us