KCP&L Phone Number
800 Number for KCP&L
How to call KCP&L: use this toll free number for customer service questions such as outages, bill pay and more. When you call, you will be asked the questions below.
(888) 471-5275 or (816) 471-5275
- :Thank you for calling KCP&L. There’s been a recent increase and reports of phone scams involving customer’s accounts. These often involve a caller posing as a KCP&L employee demanding the customer call a separate phone number in order to make a payment. Customers should only use the following numbers to contact KCP&L, 816-471-5275 or 888-471-5275.
- Thank you for calling KCP&L. Don’t forget to visit our website, kcpl.com.
- To report a power outage, streetlight out, or other power problems, press 1.
- To make a payment or report a payment, press 2.
- Enter your 10-digit account number now.
- To start, stop, or transfer service, or for construction-related requests, press 3.
- For billing, to enter a meter read, or for all other matters, press 4.
- To repeat these options, press 8.
Emergency & Power Out
1-888-544-4852 (1-888-LIGHT-KC )
- Thank you for calling the KCP&L trouble reporting line.
- For options in English, press 1.
- If you are not calling from a touch tone phone, press remain on the line to speak your response.
- I did not understand your response. Please try again. To report your outage, we need to know either the 10-digit phone number or the 10-digit account number for the location where the power is out.
- To enter the phone number, say 1.
- To enter the account number, say 2.
Special Payment & Billing