JCPenney Phone Number

800 Number for JCPenney

How to contact JCPenney: for customer service, dial the toll free number below. Talk with a live person about payments, returns, and merchandise. When you call, you will be asked the questions below.

Customer Service

1-800-322-1189

  • Thank you for calling JCPenney.
  • Order assistance: For assistance with a new or existing JCPenney.com order, press 1.
    • Order assistance
    • To place a new order, press 1.
    • For the status of an existing order, press 2.
    • To cancel an existing order, press 3.
    • For all other inquiries, press 4.
  • Rewards: JCPenney rewards, press 2.
    • Thank you for calling JC Penney rewards.
    • Your call may be monitored or recorded.
    • To place an order using rewards, press 1.
    • Questions regarding missing rewards points, press 2.
    • For questions about accessing your rewards account, press 3.
    • To repeat these options, press star.
  • Product assistance: Major appliance, mattress, furniture, home services, or fitness, press 3.
    • For major appliance, press 1.
    • Mattress, press 2.
    • Furniture, press 3.
    • Home services, press 4.
    • Fitness, press 5.
  • Credit services, including making a payment, press 4.
    • This entire call will be recorded and monitored. Thank you calling JCPenney credit services.
    • Making a payment is free using your checking account in this automated system.
    • Please say or enter your account or card number.
  • To repeat these options, press star.

Credit Card Bill Pay

1-800-527-4403

  • This entire call maybe recorded and monitored. Thank you for calling JCPenney credit services. GE capital retail bank, the issuer of your credit card, is changing its name to Synchrony bank. Watch your statement for more information.
  • Making a payment is free using your checking account in this automated system. Please say or enter your account or card number.

Gift Registry

1-800-527-4438

source:https://www.jcpenney.com/m/service-numbers?pageId=pg4004600007