I-Pass Illinois Phone Number

800 Number for I-Pass Illinois

How to call I-Pass Illinois: use the toll free number below to contact customer service. Get help with your account, pay tolls etc. When you call, you will be asked the questions below.

Customer Service

800-824-7277 (800-UC-IPASS)
8AM to 5PM, Monday through Friday

  • Please listen carefully as our menu options have changed. Thank you for calling the Illinois toll way customer service call center.
  • Our call center is operated by representatives from the Chicago Lighthouse, a not-for-profit organization providing employment for under-served communities, persons with disabilities, and veterans.
  • For quality assurance, all calls may be monitored and recorded.
  • To expedite your call, please have your account number and driver’s license number available.
  • If you’d like to access your I-Pass account through our automated system, press or say 1.
    • To access your I-Pass account, you must have a PIN. If you don’t have a PIN, press or say 4.
    • Otherwise, to hear your account balance, press or say 1.
    • To replenish your account with the current credit card on file, press or say 2.
    • To update your I Pass PIN, press or say 3.
    • To create a PIN, press or say 4.
    • To hear these options again, press or say 8.
    • To return to the main menu, press or say 9.
  • If you wish to speak to a customer service representative about your I-Pass account, press or say 2.
    • In order to access your information, we’ll need your account number.
    • Please say or enter your account number now, or stay on the line for the next available representative.
  • If you’ve received a violation notice, press or say 3.
    • In order to access your violation, we’ll need the violation notice number from the notice you received.
    • Skip over the letters in the notice number, and enter or say only the digits.
    • Please enter or say the numbers now.
  • If you’ve missed a toll and want to avoid a violation, press or say 4.
    • The Illinois Tollway provides customers who don’t have an I Pass account a 7 day grace period to pay unpaid tolls online or by mail.
    • To pay online, visit www.illinoistollway.com.
    • To pay by mail, please send your payment to Illinois Tollway P.O. box 5382 Chicago, IL 60680-5382.
    • Please include in your payment your license plate number and state, and please indicate the date of the tolls you missed, as well as the toll plazas.
    • To hear this message again, press or say 8.
    • To return to the main menu, press or say 9.
  • For all other inquiries, press or say 5.
    • In order to access your information, we’ll need your account number.
    • Please say or enter your account number now, or stay on the line for the next available representative.
  • To hear these options again, press or say 8.

source:www.illinoistollway.com/tolls-and-i-pass/customer-service#ipass_hotline