E-ZPass New York Phone Number

800 Number for E-ZPass New York

How to call E-ZPass New York: use the toll free number below to contact customer service. Get help with your account, pay tolls etc. When you call, you will be asked the questions below.

Customer Service

1-800-333-8655 (1-800-333-TOLL)

  • Thank you for calling EZ Pass New York. Press 1 for English.
  • For your EZ Pass account balance information, press 1.
    • To enter the account number, press 1.
    • To enter the tag number, starting with 0, press 2.
    • To repeat these options, press *.
    • To return to the main menu, press 0.
  • To make a one-time payment on your EZ Pass account, press 2.
    • To enter the account number, press 1.
    • To enter the tag number, starting with 0, press 2.
    • To repeat these options, press *.
    • To return to the main menu, press 0.
  • For account information including auto replenishment, tags, accessories, and commuter plans, press 3.
    • To enter the account number, press 1.
    • To enter the tag number, starting with 0, press 2.
    • To repeat these options, press *.
    • To return to the main menu, press 0.
  • For information regarding a violation notice you received, or if you received a collection notice, press 4.
    • For information regarding a violation notice you received, press 1.
      • If you are inquiring about a toll evasion violation from the New York State freeway, or court authority, or MTA BNT, press 1.
      • If you are inquiring about a speed violation, press 2.
      • If you received a collection notice, press 3.
      • If you received a notice of violation from any other toll authority, press 4.
      • To speak with the next available customer service representative, press 9.
      • To return to the main menu, press 0.
      • To repeat these options, press *.
    • If you received a collection notice, press 2.
      • If the collection notice you received is from Linebarger, Gaugen, Blaire and Sampson for the New York State freeway authority, press 1.
      • From Transworld Systems Incorporated, or a law firm representing the MTA bridges and tunnels, press 2.
      • For Alliance 1 from the court authority, press 3.
      • From a law firm representing the court authority, press 4.
      • To repeat this information, press *.
      • To return to the main menu, press 0.
    • To repeat these options, press *.
    • To return to the main menu, press 0.
  • For information regarding the EZ Pass New York program, including EZ Pass plus, and where your EZ Pass tag is accepted, press 5.
    • For information on EZ Pass Plus, press 1.
      • EZ Pass Plus is a service available to EZ Pass users who replenish their accounts with a credit card. As a member of EZ Pass Plus, you can now use your tag to pay for parking at the JFK International Airport, La Guardia Airport, Newark Liberty International Airport, Albany International Airport, and New York Avenue Garage in Atlantic City. Simply pick up a ticket when entering the airport parking lot, turn it in when exiting, and ask to pay with EZ Pass Plus. To repeat this information, press *. To return to the EZ Pass information menu, press 8. To return to the main menu, press 0.
    • For locations currently accepting EZ Pass, press 2.
      • EZ Pass is accepted wherever you see the EZ Pass sign, displayed in New York, New Jersey, Pennsylvania, Maryland, Delaware, Massachusetts, Maine, New Hampshire, Rhode Island, Virginia, Illinois, Indiana, Ohio, West Virginia, and at the Peace Bridge at the Canadian border.
      • For specific locations accepting EZ Pass, please visit the EZ Pass New York website at www.e-zpassny.com.
      • To repeat this information, press *.
      • To return to the main menu, press 0.
    • To remain to the main menu, press 0.
    • To repeat these options, press *.
  • For locations, directions, mailing addresses and hours of operations for the EZ Pass New York walk-in centers, press 6.
    • For mailing addresses, press 1.
    • For hours of operations and directions to Staten Island, press 2.
    • For Queens or Yonkers, press 3.
    • To return to the main menu, press 0.
    • To repeat these options, press *.
  • If you have received a toll bill, or recently travelled through a tolls-by-mail facility without EZ Pass, press 7.
    • If you want to pay a toll bill, or have questions about a toll bill you’ve received, press 1.
    • If you want to pay a toll bill violation now, press 2.
    • If you recently drove through a tolling location with a tolls-by-mail sign, and do not have an EZ Pass in your vehicle, press 3.
    • If you would like to learn more about the New York tolls-by-mail program, press 4.
    • For locations, directions, mailing addresses, and hours of operations for the EZ Pass New York walk-in centers, and for retail payment locations where toll bills violation notices can be paid, press 5.
    • If you would like to learn more about EZ Pass, press 6.
    • To repeat these options, press *.
  • For information regarding MTA reload card, paper trip, and customer survey, press 8.
    • For information regarding MTA reload cards for MTA purchase in tunnels customers, press 1.
    • For information regarding paper trips and customer surveys, press 2.
    • To repeat these options, press *.
    • To return to the main menu, press 0.
  • If you would like to speak with a customer service representative, please press 9 or remain on the line.
  • To repeat these options, press *.

source:www.e-zpassny.com/en/home/index.shtml