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PG&E Toll Free 800 Numbers

Support & Contact: 1 800 PG&E Phone Number Look Up

What is the 1-800 number for Pacific Gas and Electric Company? Below is a list of toll free 800 numbers for PG&E.

Customer Service:1-800-743-5000

  • Welcome to Pacific Gas and Electric Company’s new and enhanced customer service line.
  • If you are calling to report a hazardous or emergency situation, press 1.
    • to get started, please tell me briefly what you are calling about. For example, you could say setting up a payment plan or my electricity is out. So tell me, what are you calling about? Go ahead.
    • My electricity is out.
    • Okay, you are calling about a power outage, are you calling about a hazardous situation like a gas leak or down power line?
    • No.
    • Okay, is this an outage you have already called about? Please say yes or no.
    • No.
    • Alright, I’ll check for an outage in your area. First, let’s get your outage location. Please say or enter the PGND customer phone number for the outage location or say I don’t have it.
  • For all other inquiries please remain on the line

Electric Outage Information: 1-800-743-5002

  • Thank you for calling Pacific Gas and Electric Company’s outage line.
  • If you are calling to report a hazardous or emergency situation, press one.
  • For all other inquiries please remain on the line. Which type of outage are you calling about? Gas or electric?

Natural Gas System Information: 1-888-743-7431

  • Thank you for calling Pacific Gas and Electric Company’s natural gas system help line.
  • If you are calling to report a hazardous or emergency situation press 1.
  • For all other inquiries please remain on the line.
  • For general information on PG&E’s natural gas system, press 1.
  • To request a transmission pipeline map or learn about the natural gas pipelines nearest to you, press 2.
  • For information on PG&E’s pipeline testing and construction work in your area, press 3.
  • For information on PG&E’s plans to modernize and improve natural gas safety, press 4.
  • For all other inquiries, press 5 or remain on the line. Your call is monitored or recorded for quality insurance, if you do not wish to be recorded, please advice the service representative.

source: www.pge.com/myhome/customerservice/contact/